Guiding everyone at Puninar Yusen Logistics Indonesia

Our Vision

Connecting people, businesses, and communities to a better future – through logistics.

Our Mission

To become the world’s preferred supply chain logistics company – applying insight, service quality, and innovation to create sustainable growth for business and society.

Our Value

Our values will guide how we behave and how we communicate with each other and the world around us.

Transform 2025

Moving beyond transactions to solutions

We’re transforming every aspect of our business. How we think. How we act. What we deliver to our customers.

As global supply chains become ever more complex and dynamic, our customers face growing challenges and pressure to develop profitable and sustainable responses to climate change, resource constraint, waste, ethical sourcing, and transparency. They need a partner who understands their business, like Puninar Yusen Logistics Indonesia. We can apply our industry-specific insight and expertise to add value to their supply chain.

Our mission is to become the world’s preferred supply chain logistics company. Across our product lines, we will develop and deliver better ways to connect to our customers, improve our services, and create lasting customer relationships.

Committed to quality

Customers come to us – and stay with us – because of our consistently high quality of service. Working with Puninar Yusen Logistics Indonesia, you have a dedicated, reliable, and hugely experienced team focused on growing a mutually beneficial, long-term relationship.

Our service quality is consistent across the world due to a multitude of standardized process efforts, including our Standard Operating Procedures (SOPs) that are continuously reviewed and improved as part of our Kaizen culture.

You can also expect an unparalleled attention to detail thanks to our emphasis on Gemba – the practice of understanding and staying at the front line of operations to detect issues before they become problems.

Quality improvement is part of our culture

At Puninar Yusen Logistics Indonesia, Kaizen and Gemba aren’t simply management tactics – they form the core of our corporate culture. Not only do we apply the concepts of Kaizen or Gemba, we also live them. As part of our commitment to improve our quality, we have a dedicated team of specialists with high expertise that manage global service quality, focusing on continuous improvement.

The answer is Y.E.S. (Yusen Excellence System)

As detailed in our mid-term business plan Transform 2025, one of the core components of our business strategy in the years ahead is ensuring our service quality. Delivering a consistent and high-quality customer experience involves establishing a global quality program that would set the standard for the Puninar Yusen Logistics Indonesia customer experience and our roles in delivering it. The Y.E.S. (Yusen Excellence System), which is Puninar Yusen Logistics Indonesia Group's original global quality management system (QMS), was established on April, 1, 2020.

Y.E.S. leads us to take a structured approach to thoroughly improving service quality under management initiatives and provide high-quality service to customers wherever they are.

Through Y.E.S., we can ensure that the Puninar Yusen Logistics Indonesia Group Quality Policy covers:

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